Portfolio

 

Here are some of the higher-profile projects that I’ve been involved in during my career:

BMW

  • 2002-2004 – Aftersales Academy
  • 2002-2004 – Sales Launch Academy
  • 2002 – Z4 Ride & Drive
  • 2005 – 3 Series Ride & Drive
  • 2005 – 3 Series Delivery Checklist/In-Center Meetings
  • 2006 – NAC Service CSI Workshop
  • 2008 – BMW International Aftersales Training
  • 2009 – BMW Product Knowledge on Demand website
  • 2010 – BMW 5 Series Static Launch
  • 2010-2012 – BMW Ultimate Drive Event (5 Series, X3, 6 Series)
  • 2010 – BMW Sales and Product Immersion
  • 2010-2012 – BMW Complete Walkaround and Demo Drive
  • 2011 – M Certification Training
  • 2012 – BMW Sales Immersion for Managers
  • 2012-2017 – BMW Sales Immersion for Client Advisors
  • 2012-2014 – BMW Appointment to Sale (advanced training for Client Advisors)
  • 2013-2014 – BMW Selling Across Generations (advanced generational selling for Client Advisors)
  • 2014 – BMW Service Advisor Training
  • 2015 – BMW Ultimate Needs Assessment (development and facilitation)
  • 2016-2017 – BMW Canada Video Script Development:
    • Delivery
    • Needs Assessment
    • Personal Marketing
    • Win-Win Negotiation
    • Overcoming Objections
  • 2016-2017 – BMW Service Advisor Immersion (development and facilitation)
  • 2017 – BMW Consultative Selling Workshop (development and facilitation)

MINI

  • 2008 – R55 Clubman Launch
  • 2005-2007 – Let’s Meet MINI
  • 2006 – Service Excellence/Managing Service Excellence
  • 2006-2007 – MINI Product Brief
  • 2008 – MINI John Cooper Works Product Brief
  • 2008 – MINI Nuts & Bolts website updates
  • 2010 – MINI IQS Online and Instructor-led classes

Volkswagen

  • 2002 – Promise II
  • 2005 – Touareg Ride & Drive
  • 2008 – Das Fun-Routan Ride & Drive
  • 2008 – Routan Revealed training class

Acura

  • 2006 – 2008 Experience. Leadership.
  • 2013 – Acura Aftersales in Action

Honda

  • 2003 – Accord Sales Training and Ride & Drive
  • 2004-2008 – Inside Sales Newsletter
  • 2005-2008 – Making A Difference Sales/Manager Training
  • 2011 – Honda Selling Parts and Service 201
  • 2012-2017 – Building Lifetime Customer Loyalty 101/201/301

smart

  • 2008-2009 – Brand Specialist Certification Training